Our client is seeking an individual capable of acting at Director level to proactively lead the implementation of new clients and client change projects within commercial expectations and contract commitments. For the right person this a fantastic opportunity and, if that could be you, please do get in touch.
Responsibilities:
- Participate in sales pitches and site visits as the named go to person for implementation activities where required
- Support the client manager in contract negotiation with clients and various stakeholders, including legal advisers
- General liaison with the client on project progress and act as an escalation point for issues/service delivery concerns across all workstreams, as well as oversight of any wider consulting projects. This is achieved by working closely with each workstream (legal, communications, administration and asset transition) to understand internal processes and help the delivery team reach a solution
- Responsible for drafting and agreeing the implementation configuration specification, working closely with administration colleagues to co-ordinate specification
- Work closely with client’s advisors
- Support a continuous cycle of process improvements, identifying efficiency and effectiveness improvements to current process, documentation, and delivery management
- Support more junior or new members of the team to develop subject matter expertise
- Work closely with client managers and the project delivery team to ensure high levels of client satisfaction during projects
Skills and experience required:
- Proven track record of leading a broadly disciplined implementation project and delivery team
- Excellent DC pensions knowledge, ideally in the master trust environment including pensions administration and the DC marketplace
- Excellent project and risk management skills
- Track record of building and maintaining client and internal relationships across complex multi discipline services
- High emotional intelligence
- Collaborative style, with excellent written and verbal communication skills
- Ability to develop and challenge ideas to solve client/business needs
- Good stakeholder management skills and ability to negotiate
- Self-motivated and self-starter attitude and ability to work with ambiguity
- Firm commitment to Professional Excellence and delivering a high quality service